FAQ

Orders

After placing an order, you’ll receive a confirmation email. This does not mean your order is accepted - it may be declined for stock or payment issues.
Orders are processed Monday–Friday. Weekend or public holiday orders will be processed the next business day.
Make sure your shipping address is correct. Loiter isn’t responsible for failed delivery due to incorrect addresses.
International orders may incur duties, taxes, or customs delays, which are your responsibility.

Loiter offers multiple shipping options: Standard (3–7 business days), Express (2–3 business days), Overnight (1–2 business days).
Delivery times are estimates. Loiter isn’t responsible for delays due to weather, customs, or remote locations.
“Authority to Leave” shipments may be considered delivered once dropped off; Loiter isn’t responsible for lost packages after delivery.
International shipments may be subject to customs inspections and additional charges. Loiter cannot mark items as gifts to avoid duties.

Full payment is required before shipping. Accepted methods include credit/debit cards and approved “Buy Now, Pay Later” options.
Some orders may require additional verification. Unverified orders may be cancelled.
Refunds for BNPL purchases will follow Loiter’s standard return policy.

Eligible items can be returned within 30 days of receipt in original, unworn/unwashed condition with tags and packaging.
Certain items cannot be returned: face masks, swimwear, intimate apparel, earrings, gift cards, and final-sale items.
Original shipping fees are non-refundable. A handling fee (e.g., $6.95) may apply for online returns.

Report faulty or incorrect items within 48 hours of receipt with your order number and photos.
If confirmed, Loiter will cover return shipping and offer a refund, replacement, or store credit.

Exchanges depend on stock availability. You may be responsible for shipping costs for the new item.
Bundled orders can be partially returned; refunds or exchanges apply only to returned items.

Returns generally must be made in the same region as purchase. Cross-border returns may not be accepted.
In-store returns/exchanges may differ.
Loiter reserves the right to refuse returns if conditions aren’t met.

Our Customer Experience team are here to help! To contact us, email hello@loiterclo.com and we will get back to you as soon as possible.