Return Policy
ONLINE RETURN INFORMATION
You can return your online purchase for an exchange, store credit, or refund within 30 days if you change your mind. Items must be unworn, unwashed, unused, and in their original condition. If applicable, please include all original packaging (e.g. shoe box or jewelry box) with tags or labels still attached.
Please note that face masks, intimate apparel, and earrings can not be returned for hygiene reasons.
- Returns are accepted within a 30-day window.
- Gift cards cannot be returned and are not redeemable for cash.
- Please ensure all items are securely packaged and returned in their original, unworn condition, including tags, boxes, and casing. We reserve the right to deny any items that do not meet these requirements.
- Shoes must be returned in their original shoeboxes. It is the customer’s responsibility to ensure items are returned in resellable condition and protected during transit. If a shoebox is damaged or taped up, we reserve the right to reject the return.
- Once your return has been processed, you will receive a confirmation email from our team.
- Final sale items cannot be returned for a refund unless deemed faulty.
Please reach out to our friendly team at hello@loiterclo.com for return instructions.